She had reached out to support who confirmed the payment had been made, but the withdrawal didn’t appear in the player’s profile. We had advised her that withdrawals could take some time to process and to be patient. The player later confirmed that the issue had been resolved and her winnings had been received. The player from Australia reported that his account was locked and he couldn’t regain access. The Complaints Team reached out to the player for more details about his account registration, verification, and the games he had played.

• If one thing sets Royal Reels apart, it’s their exceptional selection of slot games.
• It’s important to note that this charge is imposed by the card providers rather than by Royal Reels itself.
• Before you sign up and deposit real money, it’s important to know how to spot a reliable platform that puts players first.
• Despite daily contact and submission of all necessary documents, the casino’s deposit team had yet to resolve the problem.
• Royal Reels Casino fulfills all the requirements of modern players looking for entertainment.

We reviewed other Royal Reels casino games and liked how diverse and rewarding they are. The lobby is divided into Popular, New Games, Slots, Live Games, and Table Games. For maximum convenience, players can filter the list, and there is also a search bar. Players have access to tools like deposit limits, session controls, and self-exclusion (from 7 days to indefinite). The support team is also trained to assist with any responsible gaming needs. Royal Reels’ live casino section, powered by Evolution Gaming and Pragmatic Play Live, delivers all your favorite games in real time.

Royal Reels Casino Sign Up

However, he had failed to provide the necessary supporting evidence despite our requests. As a result, we couldn’t investigate further and had to reject the complaint. The player from Australia experienced an issue while playing a game where their winnings disappeared due to a system Royal Reels Australia malfunction. Despite contacting the support over 54 times over 3 months, the casino has not provided resolution yet.

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Registration takes a few minutes and requires a minimum of personal information. On the site, you can manage your loyalty points, book rooms, sign up to play in the casino, book a table at a restaurant, or visit the spa center. The general casino rules have been drafted to help the casino maintain safety, a peaceful, gaming atmosphere, and adherence to the rules of the games. The general casino rules are available for viewing at the casino reception, where we also keep the rules of the games issued by the Ministry of the Interior.

We also clarified that our role did not extend to requesting apologies from casino employees. As such, the player’s complaint was considered unjustified and was subsequently rejected. The player from Australia reported issues with a deposit of $320 to Royal Reels, which resulted in a 3% surcharge that was not reflected in her casino account. After contacting support, she was advised to reach out to her bank, which led her to consider a chargeback if the issue was not resolved. The Complaints Team attempted to gather additional information but ultimately had to reject the complaint due to the player’s lack of response.

Whether you’re new to the scene or a seasoned player, this place has something for everyone. And let’s be honest—who doesn’t love the excitement of spinning the reels or testing their luck at the table? If you’re specifically looking for an online casino Australia players trust, Royal Reels offers a localised experience with features tailored to Australian preferences. I found the user-friendly interface a breeze, whether on desktop or mobile. Playing at Royal Reels means secure, crypto-friendly gambling with 24/7 live chat support.

With complex re-verification processes, accounts are locked when attempting to withdraw large sums. Users experience repeated requests for additional documents and long verification processes. Users frequently report extended processing times, often taking a week or more instead of the advertised hours.

Many users report frustrating delays and repeated requests for documentation. This verification step is essential for security and regulatory compliance but often becomes a bottleneck, leaving players helpless. Surrounded by royal colors and graphics fit for a king, you will not soon tire of this lucrative and easy to play video slot. Royal Reels is Mac-compatible and is a web-based game that can also be accessed by Windows and Linux users as it requires no download to play. Whether you’re into spinning the slots or dealing with the cards at the table, there’s something here for everyone.